POLICY

Merry Christmas & Happy New Year! Please note we are taking a short break! Any orders placed between 20/12-16/1 with made to order items will commence from 16/1 with our usual 1-4 week turnaround time. 

Any ready to ship items will be posted with our usual 1-5 working days however no posting will take place between 11/1-16/-1. 

Thank you for your patience and support through 2018 x 

Shipping  
All orders are sent via AUS POST and are trackable. We offer worldwide shipping. Once your order has been posted you will receive a confirmation email with your tracking number included.

Turnaround time
Ready to ship items posted within 1-5 business days.
As our items are handmade to order we require 1-4 weeks to create your pieces. Once your order has been placed we start cutting and preparing your order so we are able to have it out to you as quickly as possible. 

Custom Orders
We offer custom orders for our customers, this means you are able to design your own unique piece and let us create it for you! Please contact us via email for all custom order enquiries. 

Refunds/Exchanges
Please choose carefully as we do no accept exchanges or refunds. Our items are handmade especially for you. We advise measuring your child and then checking our size guide so you are able to find the best size suitable for your child according to the measurements. If you are unsure and need help with sizing please contact us prior to ordering.
We thoroughly check each item before we package and post your order however if you have received a faulty item please contact us within 14 days. Refunds will be accepted upon inspection and items must be unworn, unwashed with all original tags attached.

Care
Each item has a care label attached inside. Please read this label and follow our care and washing recommendations. Please contact us if you have any questions.

Rush orders 
If you need your order by a certain date please contact us prior to ordering to make sure we are able to handmake and dispatch it in time.

 
For any further questions please feel free to contact us at millymoocreations@hotmail.com

Milly Moo Team x