POLICY

Turnaround time -

As our items are handmade to order we require up to 4 weeks for your order to be completed. Please note this does not include postage times.

Our ready to ship items will be posted within 1-5 working days. 

Please note: We are currently experiencing a high volume of orders therefore our ready to ship items will be delayed slightly. Thank you for your patience  

Refunds/Exchanges -

Please choose carefully as refunds or exchanges are not accepted as your items are handmade especially for you. Once your order is placed we immediately get cutting and preparing to sew your order. All sales are final.
Refunds will be accepted for faulty products upon inspection (must be returned within 14 days) 

Care -

Each garment has a care label attached to it, please read and follow our recommendations for caring for your garments (this is very important!) 

Shipping -

All our parcels are sent via Australia Post. Once your order has been shipped you will receive a confirmation email with tracking included.

Rush orders -

if you are needing your order by a certain date please contact us prior to ordering 

For any further questions please feel free to contact us at millymoocreations@hotmail.com

Milly Moo Team x